Senior Product Sales Specialist – Employee Service

Zendesk

Senior Product Sales Specialist for B2B SaaS solutions driving growth through sales strategy and technical expertise. Engaging directly with key decision-makers and offering tailored solutions for Employee Service.

Posted 7/4/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Strategise on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close — while carrying real responsibility for pipeline and bookings.
Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners — mapping their current environment, integrations, workflows, and data model — to uncover the real requirements beneath the stated ones.
Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer’s actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.
Handle the Hard Questions: Navigate technical objections and competitive comparisons
Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management — the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.
Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features.

Requirements

What you’ll need

B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome
Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit into a broader enterprise technology stack.
Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.
Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles where both business value and technical fit determine the outcome.
Collaboration Mindset: A team-first attitude with the desire to coach internal sellers, partner across functions, and win together.
Mobility: Willingness and ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.

Benefits

Comp & perks

flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product DemonstrationsIntegrationsAPIsData ModelsSales StrategyConsultative SellingValue-Centric Sales CyclesTechnical Solutions

Soft Skills

Team CollaborationCoachingStrategic Thinking