Forward Deployed Engineer

Zendesk

Forward Deployed Engineer solving complex technical blockers and driving AI deployments at Zendesk. Collaborating with strategic clients to create bespoke agentic solutions with cutting-edge AI technologies.

Posted 7/2/2026full-timeCalifornia, Illinois, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $200,000 - $300,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudGraphQLJavaJavaScriptPythonReactRubyTypeScript

About the role

Key responsibilities & impact

Drive Outcomes and own the 'Last Mile' of AI: Lead complex end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows.
Troubleshoot the 'Unsolvable': Remove technical blockers and act as the final line of defense for complex technical escalations that fall outside the scope of standard Support or Professional Services.
Build Bespoke Agentic Solutions: Work directly with strategic clients to design and code custom integrations and agents.
Bridge the Gap: Work between the customer’s IT team and Zendesk’s core Product/Engineering teams.

Requirements

What you’ll need

5+ years of experience writing production-grade code.
Proficiency in Python (for AI/Data) and JavaScript/TypeScript (for frontend/integrations) is required.
Familiarity with Ruby or Java (Zendesk’s core) is a plus.
Comfortable navigating the entire stack—from React-based UIs to REST/GraphQL APIs, cloud infrastructure (AWS).
Deep understanding of the LLM ecosystem.
Ability to explain complex architectural trade-offs to a CTO while simultaneously pair-programming with a customer’s lead dev.

Benefits

Comp & perks

This position may also be eligible for bonus, benefits, or related incentives.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Production-Grade Code WritingCustom Integration DevelopmentREST API DevelopmentGraphQL API DevelopmentTechnical Troubleshooting

Soft Skills

Communication with CTOsPair Programming