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Zendesk

Senior Software Engineer

Zendesk

Senior Software Engineer building scalable features for Zendesk's Action Platform. Working across frontend and backend to enhance customer support automation.

Posted 7/1/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorWebsite

Tech Stack

Tools & technologies
GoGraphQLJavaScriptReactTypeScript

About the role

Key responsibilities & impact
  • Design, implement, and maintain scalable backend services in Go for workflow orchestration, automation logic, and third-party integrations.
  • Build and refine frontend features using TypeScript, React, and modern web frameworks, ensuring a seamless and performant user experience.
  • Collaborate with product managers and designers to shape product direction and ensure technical feasibility of feature designs.
  • Partner closely with frontend and backend teammates to define clear API contracts and system interfaces.
  • Drive architecture and design discussions across the stack, contributing to a cohesive and maintainable codebase.
  • Champion performance, reliability, observability, and security best practices across the platform.
  • Mentor other engineers and contribute to a strong, collaborative engineering culture.

Requirements

What you’ll need
  • 5+ years of experience working across the stack in a modern engineering environment.
  • Proficiency in Go (or another strongly typed language with the willingness to learn Go).
  • Deep knowledge of JavaScript/TypeScript, React, and modern frontend architecture.
  • Experience designing and consuming RESTful APIs or GraphQL interfaces.
  • Strong systems design and architecture skills – you’re comfortable thinking through distributed workflows and integration boundaries.
  • A strong product mindset – you care deeply about UX, developer experience, and solving real customer problems.
  • Excellent communication skills and a collaborative, team-oriented approach.
  • Bonus: experience with low-code/no-code platforms, workflow engines, or integration tooling.

Benefits

Comp & perks
  • A mission-driven company focused on building impactful, customer-first products.
  • A vibrant, inclusive culture with a strong and supportive engineering community in Melbourne.
  • Flexible hybrid/remote work arrangements.
  • Career development support, including learning budgets and clear growth paths.
  • Competitive compensation, benefits, and generous leave policies.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Backend Services DevelopmentFrontend Features DevelopmentAPI Contract DefinitionDistributed WorkflowsIntegration Boundaries
Soft Skills
Excellent CommunicationCollaborative ApproachMentoring