Senior Machine Learning Engineer

Zendesk

Senior ML Engineer responsible for delivering ML-powered product features for Zendesk's AI Copilot. Collaborating with scientists and engineers to enhance customer service with AI technology.

Posted 6/29/2026full-timeKrakow • 🇵🇱 PolandSenior💰 PLN 302,000 - PLN 454,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudDockerKubernetesPythonRubySQL

About the role

Key responsibilities & impact

Own and deliver ML-powered product features end-to-end
Work closely with Scientists to productionise research outputs
Build and maintain ML infrastructure
Contribute to technical design discussions
Collaborate with product software engineers
Improve reliability, performance, and cost-efficiency of ML systems
Mentor more junior engineers

Requirements

What you’ll need

5+ years of experience in software engineering with a focus on ML engineering or MLOps
Fluent in Python; working proficiency in Ruby is a plus
Solid experience building and operating ML systems in production
Experience integrating LLMs into production systems
Comfortable with SQL and data infrastructure
Experience with containerised deployments (Docker, Kubernetes) and cloud infrastructure (AWS)

Benefits

Comp & perks

Health insurance
Bonuses
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ML Systems DevelopmentProductionisation of Research OutputsSQL ProficiencyIntegration of LLMsPerformance Optimization

Soft Skills

MentoringCollaborationTechnical Design Discussion