Senior Platform Architect

Zendesk

Senior Platform Architect driving technical solutions for Zendesk AI customer engagement. Collaborating with C-level executives to deliver production-grade software solutions.

Posted 6/25/2026full-timeAustin • California, Texas, Wisconsin • 🇺🇸 United StatesSenior💰 $200,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

responsible for all technical, solution, and competitive aspects of the Zendesk AI customer engagement
must have demonstrated success selling to Enterprise and/or Mid Market executives
Highly skilled at solving complex business challenges by mapping RFI/RFP requirements to software solutions
Fluent with AI and LLM technology to deliver production-grade solutions

Requirements

What you’ll need

5+ Years of Technical Customer-Facing Leadership
Proven track record in solutions engineering, technical consulting, and enterprise implementation
Comfortable writing code, working deeply with APIs, and utilizing JSON query/transformation languages
Experience managing the entire lifecycle of a solution
Practical experience developing, selling, and building around Artificial Intelligence, including conversational BOTs
Deep understanding of SaaS platforms (Salesforce, Zendesk, etc.), data pipelines, and enterprise ticketing systems
Adept at creating comprehensive customer journey maps and technical architecture blueprints
Exceptional presentation skills

Benefits

Comp & perks

This position may also be eligible for bonus, benefits, or related incentives
flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solutions engineeringtechnical consultingenterprise implementationAPIsJSONArtificial Intelligenceconversational BOTsdata pipelinestechnical architecturecustomer journey mapping

Soft Skills

technical customer-facing leadershipproblem-solvingpresentation skills