Senior Product Designer

Zendesk

Senior Product Designer creating intuitive experiences for Enterprise SaaS. Collaborating with cross-functional teams to streamline employee-focused processes.

Posted 6/25/2026full-timeRemote • California, Maryland, Massachusetts, Vermont, Virginia, West Virginia • 🇺🇸 United StatesSenior💰 $190,000 - $286,000 per yearWebsite

About the role

Key responsibilities & impact

Define and refine user journeys for employees, managers, and service teams.
Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

Requirements

What you’ll need

5+ years of experience in product design with a strong portfolio showing growth-focused work
Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user-friendly solutions.

Benefits

Comp & perks

bonus
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product designinteraction designinformation architecturesystems thinkingusability testingprototyping

Soft Skills

collaborationproblem-solvinguser-centered design