Senior Manager, Pricing & Packaging

Zendesk

Senior Manager, Pricing Strategy at Zendesk supporting monetization of products through data-driven strategies and collaboration with cross-functional teams.

Posted 6/24/2026full-timeRemote • California, Colorado, Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $140,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and optimize long term pricing and packaging strategies for Zendesk by collaborating with Product Management, Product Marketing, GTM, Finance, IT and other teams
Make informed data-driven recommendations using structured problem solving frameworks (e.g., form hypotheses, analyze data, validate hypotheses, make recommendation)
Proactively identify opportunities to enhance our existing portfolio by combining insights from market, competitive, customer and stakeholder research
Identify new pricing models while understanding their complexity and implications to existing customer base and portfolio
Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership; work with cross-functional teams to operationalize them
Assist Product Operations in prioritizing launches and creating SKUs

Requirements

What you’ll need

8+ years of relevant working experience
Strong analytical, strategic, communication, and organizational skills with high attention to detail and ability to influence stakeholders at all levels
Ability to communicate complex concepts clearly and credibly to diverse audiences
Ability to manage multiple projects simultaneously, prioritizing competing deadlines and navigating complex stakeholder dynamics.
Skilled at identifying and developing solutions to complex strategic and operational problems across multiple functions
Ability to thrive in high-growth, performance-focused environments with frequent change
Ability to anticipate outcomes/challenges and to proactively adapt to situations
Intellectual curiosity and creative strategic thinking, with a passion for tackling complex challenges
Strong quantitative and analytical skills, capable of translating complex data into actionable pricing strategies and business insights
Experience designing and leading qualitative and quantitative research to test pricing and packaging hypotheses and drive sound decision-making
Advanced skills in Excel and PowerPoint (or equivalent)
Bachelor’s degree in Business, Finance, Economics, or related quantitative field

Benefits

Comp & perks

bonuses
benefits or related incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysispricing strategypackaging strategystructured problem solvingquantitative researchqualitative researchExcelPowerPointstrategic thinkingsolution development

Soft Skills

analytical skillscommunication skillsorganizational skillsattention to detailinfluenceproject managementstakeholder managementadaptabilityintellectual curiositycreative thinking