Principal, Strategy and Operations – Renewals

Zendesk

Strategy & Analytics Partner at Zendesk focusing on optimizing customer retention through data insights. Collaborating with the VP of Renewals to enhance revenue outcomes.

Posted 6/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $178,000 - $266,000 per yearWebsite

Tech Stack

Tools & technologies

SFDCSQLTableau

About the role

Key responsibilities & impact

Act as the primary business partner to the VP of Renewals
Provide data-driven recommendations to improve retention strategies
Build and maintain robust forecasting models for renewals, GRR, and C+C
Lead the strategic process for setting quarterly and annual renewal targets
Improve internal team processes for contract negotiation and renewal management
Leverage AI and advanced analytical tools to automate forecasting
Consolidate complex, multi-source data sets into unified, actionable dashboards

Requirements

What you’ll need

7-10+ years in Strategy & Operations within a high-growth B2B SaaS environment with a multi-product portfolio
Deep understanding of the Renewals lifecycle, specifically ARR, GRR, NRR, and churn dynamics
Experience in contract negotiation workflows
High level of comfort with Salesforce (SFDC) for managing renewal cycles
Proficiency in using forecasting systems like Clari or Gong
Experience with AI/ML tools for predictive analytics
Proficiency in SQL, Excel/Sheets, and BI tools (Looker or Tableau preferred)

Benefits

Comp & perks

Bonuses
Benefits or related incentives
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecasting modelscontract negotiationSQLExcelBI toolspredictive analyticsdata analysisdata visualizationautomationrenewals lifecycle

Soft Skills

data-driven decision makingstrategic planningprocess improvementcommunicationcollaborationleadershipproblem solvinganalytical thinkingorganizational skillsadaptability