SMB Account Executive

Zendesk

SMB Account Executive driving AI-powered growth at Zendesk with B2B sales strategies. Expanding customer relationships and leveraging AI insights for revenue acceleration.

Posted 6/22/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $111,000 - $167,000 per yearWebsite

About the role

Key responsibilities & impact

Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.
Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.
Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.
Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.
Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact.
Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.

Requirements

What you’ll need

At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.
Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.
Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.
Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods.
Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools.
BA/BS degree or equivalent experience.
Willingness to travel as needed.

Benefits

Comp & perks

This position may also be eligible for bonus, benefits, or related incentives.
Flexible working hours
Hybrid work arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salessolution engineeringAI product architectureAI integrationsaccount researchprospectingcustomer outreachclosing dealsdata-backed ROIKPI development

Soft Skills

customer relationship managementorganizational skillsconsultative sellingcommunicationcollaborationproblem-solvingadaptabilitystrategic thinkingpersonalizationleadership

Certifications

BA/BS degree