Senior Sales Operations Analyst – AI Product Specialists

Zendesk

Senior AI Product Specialist Sales Operations Analyst at Zendesk, optimizing AI product workflows and driving sales strategies. Collaborating across teams to ensure operational excellence in a hybrid environment.

Posted 6/22/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $94,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization.
Partner with sales leadership and AI product management to optimize and execute sales workflows.
Ensure data accuracy across Salesforce CRM and related platforms.
Build and sustain automation pipelines to streamline data synchronization and reporting.
Act as a liaison between diverse teams to align sales definitions and operational priorities.
Monitor adherence to sales processes and compliance standards to maintain integrity during transitions.

Requirements

What you’ll need

5+ years of experience blending Sales Operations and Product/AI Operations within SaaS or AI-driven environments.
Strong operational rigor with a passion for accuracy, data integrity, and process improvement in sales and product workflows.
Demonstrated ability to drive cross-functional collaboration and influence without direct authority.
Enthusiasm for AI technologies and their role in transforming sales and customer experience.
Highly autonomous thinker with a proactive, owner’s mentality and resilience navigating change and scale.
Proficient in Salesforce CRM and related sales acceleration tools, including CPQ and incentive models.
Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.

Benefits

Comp & perks

Bonus
Flexible working hours
Professional development opportunities
Health insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales OperationsProduct OperationsAI OperationsData AccuracyProcess ImprovementCross-Functional CollaborationSales WorkflowsAutomation PipelinesData SynchronizationCompliance Standards

Soft Skills

Operational RigorAttention to DetailInfluencing Without AuthorityProactive ThinkingOwner’s MentalityResilienceAnalytical SkillsCommunicationTeam AlignmentAdaptability