Services Consulting Manager

Zendesk

Lead a regional expert services team at Zendesk, enhancing delivery discipline and customer outcomes. Drive customer adoption through scalable consulting services and cross-functional collaboration.

Posted 6/18/2026full-timeAustin • Texas, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $160,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and scale the regional consulting team: hire, coach, develop, and retain consultants; build a culture of accountability, customer focus and high performance.
Own delivery performance and customer outcomes across your portfolio, including, staffing, configuration, design, and customer satisfaction.
Monitor and drive staffing, billable utilization, capacity planning, and delivery KPIs.
Surface risks and implement remediation plans to drive retention of ongoing services packages.
Partner with cross-functional teams to drive customer adoption, expansion and retention.
Innovate services delivery motions for efficiency, scalability and quality.
Guide the team through evolving priorities, processes, and organizational shifts while maintaining performance and morale.

Requirements

What you’ll need

7+ years in Professional Services / Technical Account Management / Consulting Services / Solutions Consulting in enterprise SaaS.
2+ years of people management experience leading customer-facing teams (typical span: 6–10 direct reports).
Proven experience managing delivery across multiple concurrent engagements with responsibility for utilization, staffing, and quality.
Excellent analytical, project management, interpersonal and communication skills with the ability to interface with the C-suite with ease.
Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience).

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities
Potential for bonuses
Health insurance and retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcapacity planningdelivery performancecustomer satisfactionstaffingconfigurationdesignutilizationquality assurancerisk management

Soft Skills

leadershipcoachinginterpersonal skillscommunication skillsanalytical skillscustomer focusaccountabilityteam developmentperformance managementadaptability