FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Build and foster strong relationships with your portfolio of our largest Enterprise customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team with post-sales implementation planning, proactively guiding customers' technical adoption journey, and enabling them to deliver innovation to their end business users.
- Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint account and success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.
- Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption and reduce churn.
- Engage regularly with customers based on our touchpoint framework (i.e. user shadowing, strategic discovery, business reviews, adoption assessments, value narratives, roadmap presentations, etc).
Requirements
What you’ll need- 12+ years of relevant work experience in customer-facing customer success, strategic account management (~10 accounts), or strategic consulting roles.
- SaaS experience required.
- Significant experience working with multiple levels of customer stakeholders – technical admins, C-level executives, and procurement teams.
- Proven ability to quickly grasp and distinctly explain technological and business concepts.
- Proven track record of identifying and collaborating on expansion opportunities and strategies with account teams.
- Applied domain/technical knowledge of the Zendesk solution, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan.
- Completed Bachelor’s Degree or equivalent career experience.
Benefits
Comp & perks- Hybrid work environment
- Access to training and professional development opportunities
- Flexible work hours
- Ability to travel domestically up to 25% of the time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successstrategic account managementSaaSproduct usage analysisKPI developmenttechnical adoptionbusiness reviewsadoption assessmentsvalue narrativesroadmap presentations
Soft Skills
relationship buildingcollaborationcommunicationstrategic thinkingproblem solvingrisk mitigationcustomer engagementstakeholder managementinnovation deliveryconsultative selling