Business Operations Principal – Renewals

Zendesk

Strategy & Analytics Partner within Zendesk's Data and Insights group. Collaborating with the VP of Renewals to optimize customer retention and operational efficiency.

Posted 5/18/2026full-timeRemote • Texas • 🇺🇸 United StatesLead💰 $178,000 - $266,000 per yearWebsite

Tech Stack

Tools & technologies

SFDCSQLTableau

About the role

Key responsibilities & impact

Act as the primary business partner to the VP of Renewals
Build and maintain robust forecasting models for renewals
Lead the strategic process for setting quarterly and annual renewal targets
Deeply understand and improve internal team processes for contract negotiation and renewal management within Salesforce (SFDC)
Leverage AI and advanced analytical tools to automate forecasting
Consolidate complex, multi-source data sets into unified, actionable dashboards

Requirements

What you’ll need

7-10+ years in Strategy & Operations within a high-growth B2B SaaS environment
Deep understanding of the Renewals lifecycle, specifically ARR, GRR, NRR, and churn dynamics
High level of comfort with Salesforce (SFDC)
Proficiency in using forecasting systems like Clari or Gong and experience with AI/ML tools for predictive analytics
Proficiency in SQL, Excel/Sheets, and BI tools (Looker or Tableau preferred)

Benefits

Comp & perks

flexible work arrangements
professional development opportunities
bonuses
health insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

forecasting modelscontract negotiationrenewal managementSQLExcelSheetsBI toolsAI toolsML toolspredictive analytics

Soft Skills

strategic process leadershipteam process improvementdata consolidationactionable insights generation