Senior Solutions Consultant – Pre-Sales

Zendesk

Technical Sales Consultant at Zendesk developing AI-driven solutions for customer service business problems. Collaborating with sales teams and implementing customer pilots in India.

Posted 5/17/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Take ownership of the prime technical relationship with prospects to drive satisfaction by managing and delivering technical information both onsite and virtually.
Work in conjunction with Sales, Marketing, and Product Managers to act as the technical bridge between our team and prospects.
Scope, manage, and execute customer pilots and high-impact technical demonstrations that map business requirements to technical solutions.
Educate customers on the impact of AI technologies, such as LLMs and ChatGPT, on the modern customer service landscape.
Partner with x-functional teams to influence new product development based on solution scoping and field feedback.

Requirements

What you’ll need

5+ years of client facing Pre-sales experience
Strong proficiency in web/scripting technologies (HTML, CSS, JavaScript, JSON)
Proven experience mapping RFI/RFP requirements to software solutions
Experience managing Customer Pilots and Proof of Concepts
Bachelor’s degree or equivalent professional experience
Ability to travel to engage with customers onsite

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTMLCSSJavaScriptJSONRFI mappingRFP mappingCustomer Pilots managementProof of Concepts managementAI technologiesLLMs

Soft Skills

client facingtechnical relationship managementcommunicationcollaborationinfluencecustomer educationproblem solvingproject managementcross-functional teamworkcustomer satisfaction

Certifications

Bachelor’s degree