Solutions Consultant – Public Sector

Zendesk

Public Sector Solutions Consultant at Zendesk transforming government agency operations with AI-powered solutions. Leading technical engagement and ensuring alignment with customer goals and compliance standards.

Posted 5/15/2026full-timeRemote • Connecticut, Minnesota, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $188,000 - $282,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Conduct thorough discovery sessions to understand customer challenges
Architect AI-Driven CX & ES Solutions
Drive Technical Strategy Through the Sales Cycle
Integrate & Scale secure, scalable solutions
Collaborate & Influence across functions
Measure & Optimize Impact using analytics and AI performance metrics
Champion AI Adoption and drive initiatives
Stay Ahead of the Curve in expertise building

Requirements

What you’ll need

5+ years of presales experience
Proven experience designing and executing customer pilots and proofs of concept
Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, Integration & Middleware
Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks)
Bachelor's degree or equivalent work experience (graduate degree a plus)

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Bonuses
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI technologiesLLMsChatGPTNLPMCP automation frameworksCCaaSCustomer Service softwareITSMBusiness IntelligenceWorkforce Management

Soft Skills

collaborationinfluencecustomer engagementtechnical strategyanalyticsoptimizationchampioning AI adoptionexpertise building