Senior Machine Learning Engineer

Zendesk

Key architect for Zendesk's AI-driven Resolution Platform building durable agent runtimes and collaboration frameworks. Driving the next wave of CX solutions using advanced AI technologies.

Posted 5/12/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Tech Stack

Tools & technologies

GoJavaKafkaPython

About the role

Key responsibilities & impact

Architect Durable Agent Runtime leveraging agentic AI frameworks
Build the Integration Fabric allowing agents to discover tools and negotiate capabilities
Develop the Memory Manager optimizing RAG pipelines and eviction policies
Create the trust layer with governance ensures agents operate within deterministic boundaries

Requirements

What you’ll need

5+ years of backend experience (Java, Go, or Python)
Comfortable designing Event-Driven Architectures (Kafka)
Understanding of open standards like MCP and API design complexities
Knowledge of self-correction and recovery in AI systems
Familiarity with latency, cost-per-token, and unit economics in system building

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

JavaGoPythonEvent-Driven ArchitecturesKafkaAI frameworksMemory ManagerRAG pipelinesAPI designself-correction