Senior Backend Engineer, Connectors – Discover

Zendesk

Senior Backend Engineer responsible for Zendesk’s AI products data layer. Collaborating to build integrations and transform support data into automation recommendations.

Posted 5/1/2026full-timeSan Francisco • California, Texas, Wisconsin • 🇺🇸 United StatesSenior💰 $174,000 - $260,000 per yearWebsite

Tech Stack

Tools & technologies

ElasticSearchMongoDBPythonRedis

About the role

Key responsibilities & impact

Design, build, and maintain robust platform connectors across third‑party systems
Extend and scale the Discover insights engine
Build and operate resilient data pipelines
Design, optimize, and maintain search indices and aggregation pipelines

Requirements

What you’ll need

3+ years professional backend engineering experience, ideally in B2B SaaS
Proficient in Python and backend frameworks (we use FastAPI)
Production experience with MongoDB, Elasticsearch/OpenSearch, and Redis
Experience designing and operating distributed job processing (RQ, Celery, or similar)

Benefits

Comp & perks

Hybrid way of working
Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonFastAPIMongoDBElasticsearchOpenSearchRedisdistributed job processingRQCelerydata pipelines