Senior Certification and LMS Administration Specialist

Zendesk

Lead and manage Zendesk's global certification programs and LMS infrastructure. Optimize learning experiences and drive data-driven improvements across the organization.

Posted 4/29/2026full-timeMadison • California, Colorado, Ohio, Texas, Wisconsin • 🇺🇸 United StatesSenior💰 $130,000 - $196,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and drive the strategic vision and roadmap for Zendesk’s global certification programs
Own and optimize all certification lifecycle operations
Champion cross-functional efforts to measure certification engagement campaigns
Manage LMS systems and integrations
Lead operational excellence through standardized processes and automation

Requirements

What you’ll need

5+ years in Customer Education or Enablement within B2B SaaS
2+ years managing certification programs or LMS operations on a global scale
Proven ability to design, scale, and automate global certification programs
Deep knowledge of LMS platforms, automation tools, vendor management
Passionate about learner success and delivering impactful education experiences

Benefits

Comp & perks

Bonus
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

certification program managementLMS operationsautomationvendor managementprogram designprogram scaling

Soft Skills

strategic visioncross-functional collaborationoperational excellencelearner successimpactful education delivery