Identity Access Management Engineer

Zendesk

IAM Engineer managing Zendesk Identity Access and security policies with Okta, ensuring authorized access while resolving IAM issues. Collaborating with stakeholders globally in a hybrid work environment.

Posted 4/25/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Day to day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies.
Direct experience administering IAM related SaaS applications.
Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform.
Review updates and new features of Okta and make recommendations for implementation to the environment.
Defines and enforces business process strategy, entitlement and access management
Manages app integration requests including SSO and User Lifecycle Management
Manages IDM environment including all related processes, Access Groups, Service accounts, Sandbox access, API configuration.
Proactively identify & resolve IAM lifecycle management related issues
Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes while.
Works with business partners to gather information and requirements.
Defines Scope, and works to identify potential issues / limitations capabilities, recommends solutions and drives work to completion
Maintains and reviews existing processes.
Works to continuously update and improve end to end processes.
Maintains and reviews IAM documentation ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures.
Translates requests from Business partners into Jira Stories and Epics

Requirements

What you’ll need

6+ years experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds Bachelor's degree
Strong understanding of day to day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc.
Working knowledge of all main areas of the Okta product including Identity Engine, Universal Directory, and Adaptive MFA.
Working knowledge of Cloud Authentication and Access management Services.
Possess a solid understanding of identity management and security policy concepts, protocols, and best practices
Direct experience administering IAM related SaaS applications.
Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.)
Able to effectively present SSO concepts to stakeholders with various levels of technical understanding
Working knowledge of Okta Workflows and high level programming concepts is a plus.
Works well across geographies/timezones as a member of a global organization.
Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time

Benefits

Comp & perks

Hybrid work environment offering flexibility to work remotely for part of the week
Opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Identity managementIAM administrationOktaMFASAMLOIDCAPI configurationCloud AuthenticationAccess managementIdentity Engine

Soft Skills

stakeholder communicationproblem solvingcollaborationrequirements gatheringprocess improvementpresentation skillsflexibilityglobal teamwork

Certifications

Bachelor's degree in CS/IS