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Zendesk

IAM Business Systems Analyst

Zendesk

IAM Business Systems Analyst enhancing Identity and Access Management program at Zendesk. Partnering with IAM Engineers to design logical frameworks and enforce security best practices across the organization.

Posted 4/25/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Collaborate with IAM Engineers to build a scalable foundation for IAM program
  • Design logical frameworks utilizing ABAC and RBAC methodologies within Okta
  • Establish governance standards for group management and directory hygiene
  • Analyze workforce data to identify user attributes for ABAC policies
  • Create clear technical documentation and assist in troubleshooting access issues

Requirements

What you’ll need
  • 6+ years of experience as a BSA within Identity and Access Management
  • Strong understanding of IAM principles including Least Privilege, Segregation of Duties, and Lifecycle Management
  • Solid experience working within the Okta ecosystem
  • A strong conceptual understanding of RBAC vs. ABAC models
  • Excellent ability to translate technical IAM concepts into business-friendly language

Benefits

Comp & perks
  • Competitive pay
  • Flexible work hours
  • Remote work options
  • Comprehensive health insurance
  • Dynamic parental leave plans
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ABACRBACIAM principlesLeast PrivilegeSegregation of DutiesLifecycle Managementtechnical documentationtroubleshooting
Soft Skills
collaborationcommunicationanalytical skillsbusiness translation