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Zendesk

Senior Services Consultant – Amazon Connect

Zendesk

. Lead the end-to-end technical delivery for our customers .

Posted 4/21/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesSenior💰 $137,000 - $205,000 per yearWebsite

Tech Stack

Tools & technologies
AWSCloudPython

About the role

Key responsibilities & impact
  • Lead the end-to-end technical delivery for our customers
  • Take ownership of the implementation process
  • Ensure solutions are technically sound and aligned with customer business goals
  • Serve as a subject matter expert on Zendesk for Contact Center
  • Provide expert recommendations and identify workarounds
  • Handle high-profile customers
  • Lead design and configuration workshops with customers
  • Produce detailed Technical Design Documents (TDDs)
  • Collaborate on Implementation with cross-functional teams
  • Conduct technical training, handovers, and knowledge transfer sessions
  • Maintain strong communication with Engagement Managers

Requirements

What you’ll need
  • 3+ years of customer-facing experience, preferably technical support or consulting role
  • Experience with Amazon Connect is a must.
  • 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
  • Experience implementing and supporting AWS environments.
  • Experience in automating deployments and improving solution efficiency
  • Experience building integrations across contact center solutions.
  • Strong hands-on programming skills
  • experience developing solutions with code/scripting and comfortable with AWS Lambda and Python.
  • Passion for building contact center solutions and getting hands dirty.

Benefits

Comp & perks
  • competitive pay
  • benefits
  • appealing offices
  • snacks
  • flexible hours
  • remote work
  • dynamic parental leave plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
AWSAmazon ConnectPythonAWS Lambdacloud-based solutionsautomating deploymentscontact center solutionsTechnical Design Documentsscriptingintegrations
Soft Skills
leadershipcommunicationcustomer-facing experiencecollaborationtechnical trainingproblem-solvingownershipsubject matter expertiserecommendationsknowledge transfer