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Zendesk

Solutions Architect – Pre Sales, Amazon Connect

Zendesk

. Act as the key technical expert during the pre-sales process.

Posted 4/21/2026full-timeRemote • Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $165,000 - $247,000 per yearWebsite

Tech Stack

Tools & technologies
AWSCloud

About the role

Key responsibilities & impact
  • Act as the key technical expert during the pre-sales process.
  • Work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions.
  • Provide expert technical support to the sales team by analyzing customer requirements.
  • Create detailed professional services estimates and proposals.
  • Articulate complex technical concepts clearly to diverse audiences.
  • Maintain deep technical expertise across Zendesk for Contact Center product suite.
  • Partner closely with the Professional Services team for seamless transition from sales cycle to project delivery.

Requirements

What you’ll need
  • 3+ years of customer-facing experience, preferably technical support or consulting role.
  • 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
  • Experiencing implementing and supporting AWS environments - Amazon Connect is a MUST have
  • Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
  • Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.

Benefits

Comp & perks
  • This position may also be eligible for bonus, benefits, or related incentives.
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
cloud-based solutionsAWSAmazon Connecttechnical supportconsultingproject estimationsolution designpre-sales processcustomer requirements analysisZendesk
Soft Skills
communication skillspresentation skillsarticulating complex conceptsbuilding trustcustomer-facing experiencecollaborationproblem-solvingtechnical expertisecustomer relationship managementadaptability