Director, Enterprise Transformation – Operational Excellence

Zendesk

Director leading strategic transformation initiatives in technology-enabled transformation at Zendesk. Engaging with leaders and teams to ensure delivery and alignment with corporate objectives.

Posted 4/20/2026full-timeAustin • California, Texas, Wisconsin • 🇺🇸 United StatesLead💰 $211,000 - $317,000 per yearWebsite

Tech Stack

Tools & technologies

PMPRPA

About the role

Key responsibilities & impact

Own one or more enterprise-wide strategic transformation initiatives, partnering with senior leadership, private equity stakeholders, and third-party consultants to translate high-level corporate strategies into actionable, execution-ready programs.
Lead the design, planning, and governance of initiatives focused on operational excellence, AI-driven process adoption, organizational design, and business process re-engineering.
Bring structure and clarity to ambiguous visions, shaping initiative goals, workstreams, and timelines.
Lead cross-functional teams to deliver against milestones with measurable business outcomes.
Drive process optimization and automation efforts leveraging AI, RPA, and other emerging technologies to improve operational efficiency, quality, and customer experience.
Report on initiative success and identify improvement opportunities.
Define and execute comprehensive change management strategies that drive adoption of new processes and technologies with minimal disruption.
Build, mentor, and influence a high-performing program team, including more junior Business Transformation members and cross-functional partners.

Requirements

What you’ll need

8-10+ years of relevant experience in management consulting, business operations, corporate strategy, program management, operations improvement, or business process re-engineering relating to technology-enabled transformation.
Proven success in leading complex, large-scale cross-functional programs that delivered impactful business results, including AI-driven transformation initiatives.
Strong ability to navigate ambiguity, synthesize competing priorities, and apply structured project management methodologies to align and mobilize diverse stakeholders.
Experience collaborating with executive leadership, external investors (e.g., private equity), and consultants to co-own strategy execution and governance.
Demonstrated executive presence coupled with exceptional communication skills that enable building consensus and fostering alignment at all organizational levels.
Deep understanding of change management principles; experience defining and executing strategies to embed lasting organizational change.
Analytical mindset with ability to lead robust data analysis, risk management, and business case development.
Certifications such as PMP, Prosci Change Management, Lean Six Sigma Green/Black Belt are highly desirable.

Benefits

Comp & perks

Bonus
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Hard Skills & Tools

program managementbusiness process re-engineeringAI-driven transformationprocess optimizationautomationdata analysisrisk managementbusiness case developmentchange managementoperational excellence

Soft Skills

leadershipcommunicationcollaborationproblem-solvinginfluenceconsensus buildingnavigating ambiguitysynthesizing prioritiesmentoringorganizational alignment

Certifications

PMPProsci Change ManagementLean Six Sigma Green BeltLean Six Sigma Black Belt