Premier Support Engineer

Zendesk

Looking for a support expert at Zendesk to deliver best-in-class customer support and technical guidance. Facilitate problem resolution for Premier customers while collaborating with global teams.

Posted 4/20/2026full-timeAustin • California, Colorado, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $82,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver technical support and guidance to Zendesk Premier customers
Take ownership of customer issues through resolution
Provide guidance on product and developer questions relating to APIs, Frameworks, and SDKs
Step in during service incidents to coordinate communications

Requirements

What you’ll need

Experienced (2+ years) Zendesk Administrator
2-4 years experience supporting customers on enterprise software
1 yr Enterprise Architecture / 1 yr Technical Architecture experience
Experience designing multi-vendor / multi-platform SaaS solutions
1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs
Self-motivated and possess a strong sense of responsibility

Benefits

Comp & perks

Flexible work arrangements
Professional development
Bonus eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ZendeskHTMLJSONJavaScriptRESTful APIsEnterprise ArchitectureTechnical ArchitectureSaaS solutionstechnical troubleshooting

Soft Skills

self-motivatedresponsibilitycustomer supportcommunication