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Zendesk

Premier Support Engineer

Zendesk

. Deliver technical support and guidance to Zendesk Premier customers .

Posted 4/20/2026full-timeAustin • California, Colorado, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $82,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact
  • Deliver technical support and guidance to Zendesk Premier customers
  • Take ownership of customer issues through resolution
  • Provide guidance on product and developer questions relating to APIs, Frameworks, and SDKs
  • Step in during service incidents to coordinate communications

Requirements

What you’ll need
  • Experienced (2+ years) Zendesk Administrator
  • 2-4 years experience supporting customers on enterprise software
  • 1 yr Enterprise Architecture / 1 yr Technical Architecture experience
  • Experience designing multi-vendor / multi-platform SaaS solutions
  • 1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs
  • Self-motivated and possess a strong sense of responsibility

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development
  • Bonus eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ZendeskHTMLJSONJavaScriptRESTful APIsEnterprise ArchitectureTechnical ArchitectureSaaS solutionstechnical troubleshooting
Soft Skills
self-motivatedresponsibilitycustomer supportcommunication