Senior Program Manager

Zendesk

Senior Program Manager leading technical programs to drive Zendesk’s AI and automation products. Collaborating with cross-functional teams to enhance decision-making processes and improve outcomes.

Posted 4/14/2026full-timeKrakow • 🇵🇱 PolandSenior💰 PLN 252,000 - PLN 378,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of Product Development including Product Marketing, Enterprise Data & Analytics, Legal, Finance and Go-to-Market.
Guide your teams through our quarterly planning process, helping to build out roadmaps, align dependencies, broker commitments from other teams, and resolve multi-functional landmarks.
Coordinate data, platform, and product workstreams and ensure teams deliver datasets and telemetry needed for reporting.
Drive delivery of measurement and ROI frameworks for AI features (Copilot, AI Agents, Guide/GenSearch), including instrumentation, experiment design support, and customer-facing ROI dashboards.
Manage risks, dependencies, and escalations across teams; keep senior leadership informed with concise executive updates.
Establish and improve program processes (RACI, dependency maps, risk registers, data ops readiness), and iterate to increase predictability and delivery velocity.
Deliver stakeholder-facing artifacts: executive steering notes, prioritized plans, adoption playbooks, and handoffs to GTM and Customer Success for scaled enablement.
Mentor/coach other Program managers on analytics program best practices and data-driven outcome measurement.
Own regular status reporting for your teams.

Requirements

What you’ll need

Proven experience leading large, multi-team technical programs (multi-quarter, multi-region) in a SaaS environment.
Demonstrated ability to define and track measurable outcomes (adoption, retention, ROI, support cost reduction) and connect program work to business impact.
Excellent stakeholder management and communications skills — able to influence senior leaders and align distributed teams without direct authority.
Practical experience with program tools and practices (JIRA/Confluence or equivalent, OKR-driven planning, RACI, dependency mapping) and with Agile / hybrid delivery models.
Collaborative, empathetic leadership style focused on team health and inclusive decision-making.
Experience working with globally distributed teams and working across multiple global programs simultaneously.
Preferred, Strong background in product analytics, data platform programs, or analytics product delivery — comfortable discussing Snowflake, data pipelines, data models and BI/visualization trade-offs.

Benefits

Comp & perks

Hybrid work arrangement
Professional development opportunities
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdata analyticsROI frameworksexperiment designdata-driven outcome measurementproduct analyticsdata pipelinesdata modelsBI visualization

Soft Skills

stakeholder managementcommunicationinfluencecollaborative leadershipempathetic leadershipteam healthinclusive decision-making