Zendesk

Commercial Account Executive

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • Texas • United States

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Salary

💰 $191,000 - $287,000 per year

About the role

  • Drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion.
  • Leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities maximizing account revenue and profitability.
  • Manage and nurture customer relationships, using digital engagement and automation tools to ensure maximum satisfaction, retention, and the development of long-term strategic partnerships.
  • Proactively lead complex sales cycles by integrating AI insights and customer data, crafting tailored, outcome-oriented solutions that address both current and emerging customer needs.
  • Consistently build and manage a robust pipeline using predictive analytics and automation, maintaining accurate forecasts and exceeding quarterly and annual revenue goals with disciplined execution.
  • Understand and articulate the value and business impact of Zendesk solutions—including AI product offerings—ensuring alignment with customer objectives to secure satisfaction, retention, and product expansion.
  • Develop and present compelling, data-backed ROI and value cases that influence procurement decisions, and rigorously track and communicate realized customer impact to foster long-term partnerships and drive upsell opportunities.
  • Establish and maintain executive sponsorship by leveraging deep industry expertise and AI-driven customer insights to build trusted relationships with decision-makers and key champions.
  • Collaborate closely with Solutions Engineers, AI Specialists, and internal teams to guide cross-functional co-design of innovative solutions, streamline sales execution, and advance Zendesk’s AI initiatives and go-to-market strategy.
  • Hold detailed technical conversations about AI product architecture and integrations, championing best-in-class digital solutions and thought leadership within the organization.
  • Continuously anticipate AI market trends and competitor moves, leveraging these insights to inform deal strategies, shape the customer roadmap, and contribute to Zendesk’s product direction.
  • Be relentlessly curious—actively seeking out new AI-driven sales strategies and keeping the customer voice at the center of your approach.
  • Consistently use AI tools to automate workflows, predict customer needs, personalize outreach, and set the benchmark for AI-powered sales excellence.
  • Maintain outstanding organizational skills to manage a high volume of sales opportunities simultaneously, ensuring no potential is overlooked.
  • Lead and coordinate cross-functional and extended Zendesk teams to deliver complex solutions and exceed account growth targets.
  • Continuously monitor competitor activities and market trends to proactively adapt GTM strategy and maintain competitive advantage.
  • Willingness and availability to travel regionally and nationally as business needs dictate.

Requirements

  • BA/BS degree or equivalent relevant experience required.
  • At least 3 years of success in B2B sales or solution engineering, ideally in SaaS, with a proven record of exceeding sales targets.
  • Demonstrated ability to navigate and close complex, value-centric sales cycles—including executive-level engagements.
  • Experience nurturing and expanding relationships across organizational levels, including VP and C-suite clients.
  • Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote technology.
  • Proficiency in utilizing AI, analytics, and digital sales tools (e.g., Salesforce, Outreach, Clari) to inform strategy and drive performance.
  • Entrepreneurial, collaborative mindset with a track record of proactive learning and adaptation in a fast-changing tech landscape.
  • Deep understanding of technology and AI trends and their impact on the customer experience and business value.
  • Experience developing and leveraging account and territory plans, grounded in measurable KPIs.
  • Ability and willingness to travel as necessary.
Benefits
  • This position may also be eligible for bonus, benefits, or related incentives.
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salessolution engineeringAI-driven strategiespredictive analyticscustomer intent analysisdigital engagementautomation toolssales forecastingROI analysisaccount management
Soft Skills
communication skillsnegotiation skillsdeal-closing skillsorganizational skillscollaborative mindsetproactive learningadaptationrelationship buildingcuriositystrategic thinking
Certifications
BA/BS degreeequivalent relevant experience