Sales Operations Specialist
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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About the role
- Create, manage, and distribute comprehensive dashboards and reports specifically for SDR/BDR teams and leadership.
- Analyze top-of-funnel metrics, including lead volumes, MQL/SQL conversion rates, persistence, and campaign performance.
- Influence the design and scaling of AI-powered platforms integrated with our GTM stack to transform prospect engagement.
- Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and maintain high hygiene standards across sales intelligence platforms.
- Provide process support for xDRs and management, including resolving ticket escalations within Zendesk to solve daily tool and data queries.
- Work closely with Revenue Operations, Marketing, and Systems to ensure smart targeting and seamless workflows.
Requirements
- 2 - 3 years of experience in Sales Operations, Sales Development Operations, or business/system analysis.
- Direct experience within a SaaS or subscription-based environment.
- Proven analytical skills with the ability to translate complex data into actionable business narratives.
- Experience with a GTM stack including Salesforce, Tableau, Looker, and Snowflake is an advantage.
- Experience using Sales Intelligence platforms such as ZoomInfo or Lusha is also an advantage.
- Proficiency in Google Workspace (Sheets, Slides, etc.).
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingdashboard creationdata quality managementsales operationsbusiness analysisanalytical skillsGTM stackSaaS experiencesubscription-based environment
Soft Skills
influencingproblem-solvingcommunicationcollaboration