AI Success Strategist, Customer Success – German or Italian Speaker
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ireland
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About the role
- Own customers’ multi-year AI roadmap and execute cross-functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs
- Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements
- Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers
- Serve as the design authority for customers’ AI deployments — lead solution design reviews
- Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success / Experience
- 1+ years of AI related experience
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
- Excellent program management and cross-functional influence skills.
- Familiarity with emerging AI trends is a plus
- Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI roadmapAI adoptionsolution designprogram managementaccount expansionrevenue improvementcustomer successgo-to-customerenterprise technologySaaS
Soft Skills
cross-functional influencecommunicationstrategic goal settingstakeholder engagementcomplex concept distillation
Certifications
AI strategy certificationproject management certification