Zendesk

Customer Success Manager, German Speaker

Zendesk

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal
  • Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices
  • Design and execute success plans, coordinate onboarding with Professional Services, and continuously optimize the customer experience
  • Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities
  • Partner with customers to articulate ROI, provide tailored adoption roadmaps, and celebrate success
  • Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement
  • Use analytical capability to interpret customer data and health metrics, proactively uncover trends, and make informed recommendations
  • Build strategic partnerships with customers by operating as a trusted advisor

Requirements

  • Fluent in German and English- written and spoken
  • A minimum of 5+ years of related experience in Customer Success / Experience
  • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
  • Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles
  • Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or similar)
  • Ability to influence stakeholders at all organizational levels, both internally and externally
  • Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis
  • Strong program/project management and multitasking skills
Benefits
  • Wellness programs
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementcustomer experience managementanalytical capabilityquantitative analysisprogram managementproject managementSaaS solutionsAI-powered solutionsgo-to-customer strategytechnical account management
Soft Skills
relationship managementinfluencing stakeholdersstrategic engagementmultitaskingtrusted advisorcommunicationproactive managementcollaborationproblem-solvingcustomer advocacy