Zendesk

Director, Process Innovation and AI Strategy – Finance

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: MadisonTexasWisconsinUnited States

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Salary

💰 $178,000 - $266,000 per year

Job Level

About the role

  • Design, execute, and deliver an enterprise finance optimization and automation strategy
  • Define multi-year roadmaps aligned to Executive Finance priorities
  • Define and instrument KPIs/SLAs with executive-ready dashboards
  • Lead a portfolio spanning RPA, workflow/orchestration, iPaaS, and AI/LLM use cases
  • Create an AI culture for Finance via training, governance, and reusable patterns
  • Collaborate with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery

Requirements

  • 12+ years in Finance transformation/process excellence
  • 3+ years leading cross-functional initiatives at Director level or equivalent
  • Deep domain expertise across O2C, P2P, R2R, and FP&A
  • experience in a global, shared services environment and partnering with regional teams
  • Hands-on with process mapping/redesign (e.g., BPMN)
  • familiarity with ERP (e.g., NetSuite), Billing (e.g., Zuora), CRM (Salesforce), CX (Zendesk), HCM (Workday), Procurement (Coupa), iPaaS (e.g., Workato/MuleSoft), RPA (e.g., UiPath/Automation Anywhere), and analytics (Looker/Tableau/Power BI; Snowflake/SQL a plus)
  • Lean/Six Sigma certification (Black Belt preferred)
  • Strong change management and Agile delivery experience
Benefits
  • hybrid experience designed at the team level with connection, collaboration, learning, and celebration
  • flexibility to work remotely for part of the week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
finance optimizationautomation strategyKPISLARPAworkflow orchestrationiPaaSAIprocess mappingBPMN
Soft Skills
leadershipcollaborationchange managementcommunicationorganizational skills
Certifications
Lean certificationSix Sigma certificationBlack Belt