
Director, Process Innovation and AI Strategy – Finance
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Texas • Wisconsin • United States
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Salary
💰 $178,000 - $266,000 per year
Job Level
About the role
- Design, execute, and deliver an enterprise finance optimization and automation strategy
- Define multi-year roadmaps aligned to Executive Finance priorities
- Define and instrument KPIs/SLAs with executive-ready dashboards
- Lead a portfolio spanning RPA, workflow/orchestration, iPaaS, and AI/LLM use cases
- Create an AI culture for Finance via training, governance, and reusable patterns
- Collaborate with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery
Requirements
- 12+ years in Finance transformation/process excellence
- 3+ years leading cross-functional initiatives at Director level or equivalent
- Deep domain expertise across O2C, P2P, R2R, and FP&A
- experience in a global, shared services environment and partnering with regional teams
- Hands-on with process mapping/redesign (e.g., BPMN)
- familiarity with ERP (e.g., NetSuite), Billing (e.g., Zuora), CRM (Salesforce), CX (Zendesk), HCM (Workday), Procurement (Coupa), iPaaS (e.g., Workato/MuleSoft), RPA (e.g., UiPath/Automation Anywhere), and analytics (Looker/Tableau/Power BI; Snowflake/SQL a plus)
- Lean/Six Sigma certification (Black Belt preferred)
- Strong change management and Agile delivery experience
Benefits
- hybrid experience designed at the team level with connection, collaboration, learning, and celebration
- flexibility to work remotely for part of the week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
finance optimizationautomation strategyKPISLARPAworkflow orchestrationiPaaSAIprocess mappingBPMN
Soft Skills
leadershipcollaborationchange managementcommunicationorganizational skills
Certifications
Lean certificationSix Sigma certificationBlack Belt