Senior Software Engineer, Mobile

Zendesk

full-time

Posted on: 9/16/2025

Origin: • 🇮🇪 Ireland

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Senior

DynamoDBJavaKafkaKubernetesMicroservicesMySQLReactRedisRubyRuby on RailsScalaSQLTypeScript

About the role

Architect reliable, secure, and scalable backend systems
Spearhead complex projects and guide technical strategy alignment with business objectives
Provide technical leadership, mentorship, and professional development guidance to engineers at all levels
Stay abreast of current trends and best practices and lead innovation initiatives
Participate in code reviews and engage in pair programming to maintain high code quality
Collaborate with team members to troubleshoot and fix defects
Contribute to technical documentation and specifications
Lead and manage the entire lifecycle of features, from conception through deployment, performance tuning, and maintenance
Proactively identify areas of technical debt and inefficiency and propose sustainable solutions
Work with engineering leadership and your team to foster a collaborative, cohesive and sustainable engineering environment
Actively participate in feature discovery with Product and upstream/downstream teams
Lead by example in testing best practices, including unit, integration, system, and acceptance testing

Understanding and familiarity with crafting and working with backend technologies
Experience with Scala, Ruby on Rails and event driven architectures
Experience with Ruby on Rails and a deep understanding of its ecosystem
Experience with designing and implementing service-oriented applications
Experience in relational database management systems and SQL
Ambition and high motivation to understand complex systems, focused on identifying and decomposing requirements
Excellent written and verbal communication skills
Comfortable with picking up new technologies and languages
Exceptional debugging skills and a systematic approach to root cause analysis
Nice to have: Experience with TypeScript
Nice to have: Experience working with Datadog
Nice to have: Understanding of SLIs, SLOs & error budgets
Nice to have: Experience with k8s PODs & podded architecture
Nice to have: Experience with distributed monoliths & microservices architecture patterns
Familiarity with data stores: MySQL, Memcached, Redis, Kafka, DynamoDB