Zendesk

Sales Operations Lead – APAC

Zendesk

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Act as the operational right hand to the RVPs, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution
  • Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed
  • Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews
  • Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization
  • Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage
  • Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning
  • Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards
  • Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy

Requirements

  • 3+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale)
  • A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement
  • Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics
  • Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker)
  • Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management
  • Experience guiding and coaching remote analysts or offshore resources to support core business functions, ensuring alignment, clarity, and impact
  • A growth mindset, you embrace change, seek feedback, and aren’t afraid to roll up your sleeves and drive results
  • A team-first orientation, you’ll be part of a globally distributed, collaborative ops community that thrives on shared success
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales forecastingterritory planningdemand generationperformance reportingdata analysisdata visualizationSQLAILLMspipeline management
Soft Skills
collaborationanalytical skillscoachinggrowth mindsetteam orientationcommunicationproblem-solvingadaptabilitycontinuous improvementoperational rigor