AI Product Consultant – Pilot Implementation, Pre-Sales
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Own pilot discovery, scoping and delivery
- Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement
- Collaborate with customers to optimise the building blocks for successful AI adoption
- Configure AI product features and build integrations as needed
- Evaluate pilot performance, track and report on outcomes against success metrics
Requirements
- Strong Zendesk product knowledge and customer-facing skills
- Highly technical (some basic coding skills)
- Experienced in project management (structured delivery)
- Proactive, outcome-driven mindset
- Excellent communication and storytelling ability
Benefits
- Flexible working model
- Amazing in-office perks
- Great coffee
- Inspiring workspaces
- Social events
- Team lunches
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic coding skillsproject managementAI product configurationintegration building
Soft skills
customer-facing skillsproactive mindsetoutcome-driven mindsetexcellent communicationstorytelling ability