Senior Product Designer, Contact Center
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
VoIP
About the role
- Own end-to-end design for Contact Center experiences, from agent workspaces to admin tools for voice
- Design the human-AI collaboration experience, helping agents monitor AI conversations, take over when needed, and leverage real-time suggestions
- Shape admin experiences for AI configuration, making it easy for businesses to set up AI agents, define escalation rules, and measure performance
- Collaborate with Product Managers and Engineers to shape and execute on the vision
- Partner with User Research to understand the evolving needs of agents, supervisors, and administrators as AI reshapes their roles
Requirements
- 5+ years of experience in product design
- Strong portfolio demonstrating UX and UI work for complex, enterprise software
- Experience designing real-time communication tools, agent workspaces, or operational dashboards
- Interest in AI products and designing human-AI collaboration experiences
- Strong systems thinking with the ability to design scalable solutions that balance flexibility with simplicity
- Excellent collaboration skills, with experience working cross-functionally with Product, Engineering, and Research teams
- Proficiency in Figma and prototyping tools
- Bonus: Familiarity with contact center platforms, conversational AI, or telephony/VoIP systems
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product designUX designUI designreal-time communication toolsagent workspacesoperational dashboardssystems thinkingscalable solutionshuman-AI collaborationAI configuration
Soft skills
collaborationcross-functional teamwork