Support Engineer

• Be an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier customers
• Take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.
• Provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs.
• Be an outstanding communicator, both written and verbal, as you communicate your message across simply and build trusted relationships at all levels.
• Be a master of prioritisation. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.
• Step in during service incidents to coordinate communications and tasks between our Operations, Development, and Incident Management teams, as well as the customer.

Support Engineer

Customer Support Engineer

Technical Support Specialist

Staff Designated Support Engineer

Technical Support Engineer II – German Speaking