Account Executive

• Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients
• Create quarterly territory plans, developing strategies and actionable tactics to increase our market share
• Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction
• Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals
• Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions
• Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution
• Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions
• Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends

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