Senior System Engineer
Emerson
Senior Business Systems Analyst – Legal Applications
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Provide administration oversight for day-to-day activities in Docusign, Ironclad, and other applications as assigned.
- Scale administrative duties by leveraging IT help desk for day-to-day activities in DocuSign, Ironclad, and other Legal applications as assigned.
- Own and manage key Legal applications—ensuring smooth operations, performance monitoring, and a scalable foundation for future growth.
- Partner directly with Legal leadership to understand business goals, identify opportunities, and co-create a strategic roadmap that drives long-term impact.
- Collaborate across teams—including Architecture, PMO, and Business stakeholders—to translate business needs into high-quality, secure, and scalable system solutions that support Zendesk’s continued growth.
- Leverage data analysis and reporting to assess system performance, identify trends, and support data-driven decision-making across Legal operations.
- Evaluate and optimize our Legal tech ecosystem, identifying opportunities to streamline, consolidate, or standardize tools and processes across the Employee Experience Applications portfolio.
- Own quarterly planning and agile execution—leading initiatives from discovery through delivery and post-launch support in partnership with engineering and support teams.
- Lead software evaluations and complete vendor assessments and health assessment scorecards to ensure our tools align with our functional needs and strategic direction.
- Build out governance framework and support change management initiatives, including application migrations, deprecations, and stakeholder communications, to ensure seamless transitions.
- Stay ahead of the curve by regularly assessing our best-of-breed toolset for functional fit, scalability, and alignment with our company’s tech philosophy and user experience standards.
- Apply strong project management skills to scope initiatives, define milestones, manage risk, and deliver value on time and within budget.
Requirements
- 3+ years of experience administering Legal applications for a growing enterprise
- 4+ years of relevant SaaS industry or consulting experience (plus if detailed Project Management and Change Management experience)
- Proven ability to work autonomously and lead small to mid-sized initiatives, particularly in fast-paced, cross-functional settings
- Strong problem-solving and analytical skills, with a passion for process optimization and scalable system implementations
- Strong project management skills with a proven ability to scope initiatives, define milestones, manage risk, and deliver value on time and within budget.
- Hands-on experience with contract lifecycle management (CLM) and a solid understanding of IT and Legal Operations, including the software development lifecycle
- Familiarity with Agile, Kanban, and ITIL frameworks, and a flexible, pragmatic approach to delivery
- Excellent communication and relationship-building skills across all levels, from executives to external vendors
- A consultative mindset backed by industry knowledge, business analysis expertise, and a passion for innovation and user experience.
Benefits
- Flexible working hours
- Opportunities for continuous career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administration oversightdata analysisreportingproject managementprocess optimizationcontract lifecycle managementsoftware development lifecycleAgileKanbanITIL
Soft skills
problem-solvinganalytical skillscommunicationrelationship-buildingconsultative mindsetleadershipautonomyflexibilityinnovationcollaboration