Zella Technologies

Support and Systems Engineer – L2/L3

Zella Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudLinuxVoIP

About the role

  • Provide Level 2 and Level 3 technical support
  • Manage SLAs and KPIs for support operations
  • Lead system and tenant migrations
  • Maintain documentation and improve processes

Requirements

  • 1-3 years of experience in IT support
  • Strong troubleshooting skills in Windows, Linux, and networking
  • Familiarity with VoIP systems and cloud platforms
  • Experience with Active Directory and system migrations
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingWindowsLinuxnetworkingVoIP systemscloud platformsActive Directorysystem migrationsprocess improvement
Soft Skills
leadershipdocumentation managementproblem-solving