Customer Support Coordinator

Zeitview

Customer Support Coordinator supporting EMEA customers for Zeitview, an aerial imaging company. Ensuring customer satisfaction while managing administrative and operational tasks in a remote environment.

Posted 7/14/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on relationship building, problem-solving, and effective communication. Proficient in managing administrative tasks and supporting commercial activities in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsGoogle Sheets and Excel ProficiencySalesforce CRM FamiliarityExcellent Verbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Purchase Order ManagementInvoicing ReconciliationData Management PracticesCustomer Metrics ReportingTechnical Troubleshooting

Soft Skills

Organizational SkillsTime Management SkillsAttention to DetailRelationship BuildingAbility to Work Independently

Tools & Technologies

Salesforce CRMGoogle SheetsExcelVideo Conferencing ToolsSales Tracking Tools

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Transactional WorkLogisticsCustomer ServiceHospitalityEMEA Accounts

About the role

Key responsibilities & impact

Understand customers' business needs and objectives to effectively serve their needs
Support administrative and financial activities with EMEA accounts
Help manage Purchase Orders and invoicing reconciliation
Support Commercial and marketing activities with EMEA accounts
Facilitate customer onboarding and training
Collaborate with sales, marketing, and product teams
Support customer metrics and reporting

Requirements

What you’ll need

Bachelor's degree preferred
3-5 years’ work experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.)
Experience supporting customers via email, live chat, phone, and video conferencing
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions
Ability to manage multiple priorities while maintaining attention to detail
Comfortable working independently in a remote/virtual environment
Strong organizational and time management skills
Comfortable with Google Sheets and Excel, as well as good data management practices
Familiarity with Salesforce CRM and sales tracking tools is a bonus
Ability to troubleshoot basic technical issues and escalate complex cases appropriately
Comfortable learning new software and internal systems quickly
Able to build and maintain positive relationships with customers
Able to travel when required

Benefits

Comp & perks

Competitive salary of 35,000 to 40,000 EUR per year + elibility for MBO incentive plan
Statutory Health Benefits
Social Security
Sick Leave
Autonomy and upward mobility
Diverse, equitable, and inclusive culture