Customer Support Coordinator

Zeitview

Customer Support Coordinator providing key operational support for the Go-to-Market team across EMEA. Engaging with customers in Spain, France, Germany, or the UK for a remote role.

Posted 7/14/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on understanding business needs and delivering effective solutions. Proficient in managing administrative tasks, supporting sales operations, and utilizing tools like Google Sheets, Excel, and Salesforce CRM to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrganizational SkillsSalesforce CRM Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Management PracticesInvoicing ReconciliationPurchase Order AdministrationCustomer OnboardingTechnical Issue Troubleshooting

Soft Skills

Customer-Focused MindsetAttention to DetailEmpathyPatienceProfessionalism

Tools & Technologies

Google SheetsExcelSalesforce CRMSales Tracking Tools

Industry Keywords

Transactional WorkLogisticsCustomer ServiceHospitalityEMEA Accounts

About the role

Key responsibilities & impact

Understand customers' business needs and objectives to effectively serve their needs
Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools)
Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required
Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations
Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on
Communicating customer needs and feedback to other internal teams through the customer listening program
Facilitate non-conformities and ensure corrective actions are taken by appropriate parties
Support customer onboarding and setup
Facilitate ongoing customer training when needed
Collaborate with sales, marketing, and product teams to align customer expectations and deliver a seamless experience
Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance
Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements
Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)

Requirements

What you’ll need

Bachelor's degree preferred
3-5 years’ work experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.)
Experience supporting customers via email, live chat, phone, and video conferencing
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions
Ability to manage multiple priorities while maintaining attention to detail
Comfortable working independently in a remote/virtual environment
Customer-focused mindset with empathy, patience, and professionalism
Strong organizational and time management skills
Comfortable with Google Sheets and Excel, as well as good data management practices
Familiarity with Salesforce CRM and sales tracking tools is a bonus
Ability to troubleshoot basic technical issues and escalate complex cases appropriately
Comfortable learning new software and internal systems quickly
Able to build and maintain positive relationships with customers
Able to travel when required.

Benefits

Comp & perks

Competitive salary of 35,000 to 40,000 EUR per year + eligibility for MBO incentive plan
Statutory Health Benefits
Social Security
Sick Leave
Autonomy and upward mobility
Diverse, equitable, and inclusive culture