Zaizi

Security – Client Liaison Manager

Zaizi

full-time

Posted on:

Location Type: Hybrid

Location: Cheltenham • 🇬🇧 United Kingdom

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Salary

💰 £50,000 - £60,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Operate as the primary client liaison with secure government partners to develop Zaizi’s footprint in the National Security space
  • Raise awareness of Zaizi’s secure digital services and capabilities within secure government organisations, identifying key stakeholders and business development opportunities
  • Facilitate client contact across secure government sites and Zaizi corporate facilities.
  • Develop and maintain strong working relationships with client security teams.
  • Clearance Management: Oversee the lifecycle of United Kingdom Security Vetting (UKSV) clearances and those of adjacent organisations for all staff and associates.
  • Conduct initial security briefings for new hires and through-life aftercare.
  • Ensure all staff understand their personal responsibilities under the Official Secrets Act (OSA) and the Security Policy Framework.
  • Provide coaching and guidance on client security culture, conducting risk assessments and sharing security best practice within the company.
  • Monitor the Zaizi internal security posture, conducting risk assessments and maintaining close liaison with HR and line management.
  • Operate as Security Controller responsible to the Board for all day-to-day security aspects.
  • Manage the receipt, storage, distribution, and disposal of classified documents and assets in accordance with government standards.
  • Prepare for and manage external audits to meet secure government accreditation requirements. Maintain the Security Risk Management and Company Security Instructions.
  • Manage strict access control systems for the facility, including the vetting and escorting of visitors, contractors, and international guests in compliance with IVCO protocols.
  • Serve as the primary point of contact for secure government security organisations.
  • Lead the investigation and reporting of any security breaches or incidents to the relevant Contracting Authority and the Industry Security Assurance Centre (ISAC).
  • Advise the Board and Senior Leadership Team on security implications of new contracts, office moves, or changes in company ownership/structure.
  • Collaborate with the IT Manager (responsible for ISO 27001/Cyber Essentials Plus) to ensure physical and cyber security measures are aligned.
  • Demonstrate experience of segregated security environments.
  • Support the bid team by providing security capability statements for tenders requiring facility clearances.

Requirements

  • Citizenship: Must be a British National.
  • Experience: Demonstrable experience of managing a secure facility and client relationship, within a UK Defence or National Security "List X" environment.
  • Regulatory Knowledge: Deep understanding of the Security Policy Framework (SPF), Cabinet Office security controls, and List X requirements (specifically FSA/iv).
  • Vetting: Active eDV is essential
  • Detail Oriented: Meticulous record-keeping skills for musters, visitor logs, and classified document registers.
  • DISA / SyI membership or equivalent professional security qualifications (e.g., BTEC Level 3 in Security Management) - Desirable.
  • Experience liaising with the International Visits Control Office (IVCO) for overseas visits and classified exchanges - Desirable.
  • Experience establishing a new List X facility from scratch - Desirable.
Benefits
  • 25 days paid holiday, plus bank holidays
  • Vitality medical insurance
  • Workplace Pension 5% employer contribution
  • Group Life Assurance
  • Cycle scheme
  • 5 days a year for approved Training
  • WFH equipment allowance
  • Buy / Sell Holiday
  • 2 days paid volunteering days
  • Flexible working
  • Work on exciting projects - make a difference
  • Empowered to make decisions
  • Encouraged to fail fast and learn quickly
  • 1-2-1 and team coaching / training available to all our staff

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
security managementrisk assessmentclearance managementrecord-keepingsecurity briefingsinvestigation of security breachesaccess control systemssecurity capability statementsISO 27001Cyber Essentials Plus
Soft skills
client liaisonrelationship managementcoachingguidancedetail orientedcommunicationcollaborationleadershipproblem-solvingmeticulousness
Certifications
eDVBTEC Level 3 in Security ManagementDISA membershipSyI membership