Policy Ops Analyst

Yubo

Independent Contractor managing Trust & Safety policies at Yubo's Social Discovery app. Ensuring operational guidance and documentation for policy execution with a focus on user protection.

Posted 5/5/2026contractRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure guidance is structured for frontline use, internal, and outsourced (fast, unambiguous, audit or update-friendly)
Deliver a monthly policy update brief, translating new or revised policies into clear operational guidance (rules, examples, and edge cases)
Produce and maintain monthly-updated policy support materials (e.g., FAQs, glossaries, decision trees) reflecting the latest policy changes
Conduct a quarterly audit of policy documentation and deliver a report with recommendations to improve clarity, usability, and audit readiness
Maintain high-quality documentation across knowledge platforms (Confluence/Notion)
Ensure consistency, version control, and traceability across all policy materials
Structure documentation for ease of use, scalability, and auditability
Track policy updates and assess operational impact (workflows, macros, QA standards, training)
Produce change briefs summarising: intent, enforcement expectations, exceptions, and risk areas
Partner with Enablement to deploy updates through training and hub documentation
Analyse QA findings, escalations, appeals, and feedback loops to identify policy failure patterns
Detect ambiguity, inconsistency, and mismatch between policy intent and operational reality
Recommend targeted fixes (guidance updates, examples, workflow adjustments)
Structure calibration sessions between Policy, Ops, QA, and Escalations on tricky categories
Define “golden examples” and case libraries to anchor consistency
Align on enforcement thresholds, severity, and edge case handling

Requirements

What you’ll need

2–3+ years in Trust & Safety, Policy Ops, Quality/Accuracy, or Operational Enablement, or less, but with significant transferable experience
Experience translating policy into workflows, QA standards, or training materials
Experience with escalation frameworks, appeals, or complex edge cases preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

policy documentationworkflow translationQA standardsaudit readinessversion controlchange briefspolicy analysisdocumentation structuringtraining material developmentescalation frameworks

Soft Skills

communicationanalytical thinkingproblem-solvingcollaborationattention to detailorganizational skillsadaptabilityclarity in guidancestakeholder alignmentrecommendation formulation