Customer Success & Operations
Yopeso
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇩 Moldova
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via chat, email, or tickets in a clear, empathetic, and timely way.
- Help customers navigate the platform, troubleshoot issues, and understand new features.
- Collaborate with internal teams to resolve customer challenges quickly and effectively.
- Support new customers through onboarding and training sessions to help them start strong.
- Build lasting relationships by checking in regularly and ensuring they’re getting real value from the product.
- Track customer engagement and reach out proactively if someone might need extra help or encouragement.
- Share customer feedback with the product and marketing teams to improve the overall experience.
- Update our documentation and FAQs to make it easier for customers to find answers on their own.
- Review and refine tools for tracking customer communications.
- Review and refine the customer interaction workflows.
- Make updates to our website to reflect product and strategy updates.
- Maintain communications with external vendors.
- Get involved in marketing initiatives.
Requirements
- 3–5+ years in Customer Success, Operations, or Account-facing roles
- Excellent English — both written and verbal
- Experience working with analytics dashboards and interpreting insights
- A self starter, able to prioritize, plan, and follow through independently
- Comfort working in a fast-moving startup environment
- Strong communication, empathy, and relationship-building ability
- Ability to handle multiple tasks and stakeholders with structure and accountability
- Flexibility to occasionally work U.S.-aligned hours
- Nice to Have: Experience in SaaS or other software products
- Familiarity with productivity or engineering, or analytics tools
- Familiarity with data-intensive products
- Knowledge of CRM or customer lifecycle systems (HubSpot, Zendesk, etc.)
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticscustomer successoperationsaccount managementSaaSCRMcustomer lifecycle systemsdata analysistroubleshootingonboarding
Soft skills
communicationempathyrelationship buildingself-starterprioritizationplanningflexibilityaccountabilitycollaborationproblem-solving