Manager On Duty

YMCA of Greater Grand Rapids

Manager On Duty at YMCA ensuring member engagement and facility operations excellence. Responsible for documenting incidents and providing support to members and participants.

Posted 5/15/2026part-timeBelmont • Missouri • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

About the role

Key responsibilities & impact

Manage and document incidents, handle key issues, and capture items for follow through in the facility.
Model our member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member service.
Report branch activities and member success stories to leadership.
Provide support to members and program participants.
Tours prospective members and invite them to join.
Maintains all areas in clean, presentable fashion.
Ensures equipment is clean and safe.
Enforces safety standards and policies.
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association.

Requirements

What you’ll need

One-year certificate from college or technical school; three to six month’s customer service, security, or supervision experience; or equivalent combination of education, training, and experience required.
Ability to interact with people of all ethnic backgrounds, ages and lifestyles.
Ability to consistently enforce YMCA policies.
Must be 18 years of age or older.
Working knowledge of a computers and experience with a variety of software applications.
YMCA experience preferred.
Blood Borne Pathogen training.
Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days.
First Aid Certification required within the first 60 days.
AED-Oxygen Certification required within the first 60 days.
State of Michigan criminal background clearance (ICHAT).

Benefits

Comp & perks

Free YMCA Individual Membership – Enjoy full access to facilities.
Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesecuritysupervisionincident managementsafety standards enforcementcleaning and maintenance

Soft Skills

member engagementcommunicationinterpersonal skillsleadershiporganizational skills

Certifications

Cardiopulmonary Resuscitation (CPR)First AidAED-OxygenBlood Borne Pathogen training