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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide Level 2 support to users for functional and technical issues, with strong expertise in SQL.
- Handle business-related incidents.
- Analyze, assess/prioritize and resolve incidents, from initial diagnosis to implementing durable solutions.
- Explain solutions and procedures to users and assist them in adopting and using business applications.
- Monitor and supervise processes (interfaces, batches, imports/exports).
- Contribute to documentation, enrich the knowledge base and promote support best practices.
- Collaborate with technical teams, development teams (MOE) and support engineers on major or cross-functional incidents.
Requirements
What you’ll need- Master's degree or equivalent.
- Initial proven experience in application support / technical-functional support.
- Advanced SQL skills, able to write complex queries and analyze data.
- Interest in business processes.
- Rigorous, methodical and curious.
- Excellent interpersonal skills, service-oriented with the ability to communicate with a variety of business stakeholders.
- Ability to simplify technical topics and build trust with users.
Benefits
Comp & perks- Swile card (meal vouchers) credited €10 per working day, 60% covered by Yevo.
- 9 to 12 RTT days (additional compensatory time off).
- Full coverage of public transport subscriptions or contribution to commuting costs.
- Access to CSE (works council) benefits.
- Company health insurance (mutuelle) already in place.
- 100% employer-covered supplementary insurance (prévoyance).
- Training and support for skills development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLapplication supporttechnical-functional supportcomplex queriesdata analysis
Soft Skills
interpersonal skillsservice-orientedcommunicationrigorousmethodicalcuriousability to simplify technical topicstrust-building
Certifications
Master's degree