FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Associate Consultant – IT Service Desk
YASH TechnologiesIT Service desk Associate Consultant supporting end users through phone, chat, and ticketing. Manage remediation and support with a focus on ITIL standards in a vibrant team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting skills for hardware and software issues, with a solid understanding of ITIL standards and enterprise IT infrastructure. Proficient in managing support tickets and providing effective communication in both oral and written forms.
Highest-signal resume keywords
ITIL StandardsTroubleshooting SkillsActive DirectoryO365 AdministrationTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SkillsActive DirectoryO365 AdministrationEmail Client TroubleshootingHardware TroubleshootingSoftware TroubleshootingMicrosoft Office SuiteEnterprise IT InfrastructureUtility Software KnowledgeTicket Management
Soft Skills
Excellent Communication SkillsStrong Writing SkillsFlexibility for Rotational Shifts
Industry Keywords
IT SupportRemote SupportInfrastructure ManagementTechnical SupportEnd User Support
About the role
Key responsibilities & impact- Primary contact point for end users via phone/Chat/self-service tickets
- Qualify and open tickets for remediation of events
- Triage tickets to respective teams
- Regular update and follow up on tickets in the queue
- Follow up tickets till closure
- Ability to manage a variety of technically complicated tasks effectively
- Experience in remote support and troubleshooting skills
- Understanding of basics hardware accessories/devices and peripherals
- Should be flexible for rotational shifts
- Excellent oral and written communication skills
- Exposure in practicing ITIL standards for Infrastructure management
Requirements
What you’ll need- 1-3 years of experience
- Basic understanding of Enterprise IT Infra setup
- Basic knowledge of Active Directory
- 3+ years’ experience supporting multiple versions of operating systems
- Basic O365 administration using Office365 Admin Console
- Strong writing and documentation skills
- Good knowledge in troubleshooting email client issues like Outlook
- Excellent hardware and software troubleshooting skills
- Good understanding in handling Microsoft Office suite functionality and troubleshooting skills
- Fluent in English, in both oral and written communication
- Good knowledge in utility software technical knowledge such as Antivirus and others.
Benefits
Comp & perks- Flexible work arrangements
- Emotional positivity
- Agile self-determination
- Trust, transparency, and open collaboration
- Support needed for the realization of business goals
- Stable employment with a great atmosphere and ethical corporate culture