YASH Technologies

Associate Consultant – IT Service Desk

YASH Technologies

full-time

Posted on:

Location Type: Office

Location: Noida • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

FirewallsUnix

About the role

  • Primary contact point for end users via phone/Chat/self-service tickets
  • Triage Tickets to respective teams
  • Regular update and follow up on tickets in the queue
  • Follow up tickets till closure
  • Ability to manage a variety of technically complicated tasks effectively
  • Should be willing to work in 24/7 environment.
  • Experience in Remote support and troubleshooting skills.
  • Understanding of Basics Hardware accessories/devices and peripherals

Requirements

  • Experience 3-5 Years
  • Primary Skills: 3-4 years of experience in ITSD + Desktop support at customer site
  • Provide hands and feet support to servers, network, backup devices etc.
  • Maintain an accurate inventory of the data center assets
  • Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.
  • Maintain and request supplies when needed
  • Assist Network, Unix, Storage and Security teams with troubleshooting and installs
  • Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Experience with Service management tool – Remedy
  • Should have expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Benefits
  • Flexible work arrangements
  • Stable employment with a great atmosphere and ethical corporate culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITSDDesktop supportRemote supportTroubleshootingWindows 7Windows 8Windows 10iMACHardware supportSoftware support
Soft skills
CommunicationProblem-solvingTime managementCustomer serviceTeam collaborationAdaptabilityAttention to detailFollow-upOrganizational skillsTechnical aptitude