Senior Business Analyst

YASH Technologies

Business Analyst role at YASH Technologies, leading logistics and supply chain operations with a focus on efficiency and cross-team collaboration. Involves support in logistics system management and coordination with customers.

Posted 7/9/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Leading Offshore Team and customer coordination
Support 24X7 on rotational shifts
Support global coverage across all regions
Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
Schedule pickup and delivery appointments with customers and receivers
Handle data entry, load creation, and updates within logistics systems
Perform exception management, resolving both standard and knowledge-based issues proactively
Communicate effectively with customers via email and phone, providing timely and professional updates
Facilitate customer calls, provide shipment status updates, and proactively address potential risks
Maintain, document, and improve Standard Operating Procedures (SOPs)
Generate, validate, and distribute operational reports (daily/weekly/monthly)
Perform reconciliation of shipment and operational data across reports and systems
Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
Support training sessions for customers or internal teams on systems and processes
Identify opportunities for process improvement, cost savings, and efficiency enhancements
Act as a support resource for team members and contribute to overall team performance
Ensure adherence to defined SLAs and operational metrics

Requirements

What you’ll need

5+ years of experience in working and leading teams on logistics, supply chain, or operations support
Experience in coordinating with customers, stakeholders, end users, carriers and operations contacts.
Strong data entry and data management skills with high attention to detail
Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
Familiarity with load boards, shipment tracking tools, and reporting dashboards
Hands-on experience working with Transportation Management Systems (TMS) or similar tools
Ability to manage operational workflows, shipment tracking, and load coordination
Good understanding of logistics processes including shipment planning, scheduling, and execution
Strong communication skills (written and verbal) to interact with customers and internal teams
Experience supporting US/UK customers and ability to work in EU/UK time zones
Proactive, self-motivated, and able to work in a fast-paced operational environment
Ability to handle multiple tasks and prioritize effectively
Ability to proactively identify issues and provide resolution or escalation
Experience in exception handling and operational troubleshooting
Good analytical thinking and reporting skills
Ability to conduct basic system/process training for internal/external stakeholders
Knowledge of standard operating procedures (SOP) creation and documentation

Benefits

Comp & perks

Flexible work arrangements
Stable employment with a great atmosphere and ethical corporate culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics ProcessesShipment PlanningOperational WorkflowsData AnalysisException Handling

Soft Skills

Strong Communication SkillsProactive Problem SolvingAttention to DetailTeam CollaborationTime Management