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Consultant – Service Now ITSM
YASH TechnologiesService Now ITSM Professionals managing reports and dashboards for YASH Technologies, enhancing IT service performance through data integrity and stakeholder collaboration.
Tech Stack
Tools & technologiesITSMJavaScriptPythonServiceNowSOAP
About the role
Key responsibilities & impact- Create daily, weekly, and monthly MIS reports on IT service performance
- Maintain and optimize real-time ServiceNow dashboards for stakeholder visibility
- Audit ServiceNow data regularly to ensure accuracy, completeness, and consistency
- Analyze operational metrics to identify performance bottlenecks and process improvement areas
- Gather reporting requirements from business leaders and translate them into technical solutions
Requirements
What you’ll need- Minimum 3–5 years of experience in an MIS or Data Analyst role
- Education: Bachelor’s degree
- At least 2 years of dedicated experience working with ServiceNow reporting modules
- Fluent in English, in both oral and written communication
- Certified System Administrator (CSA) credential in ServiceNow Administration (desirable)
- Experience with JavaScript, Python, or PowerShell for automated reporting (desirable)
- Knowledge of REST/SOAP APIs to extract ServiceNow data into external data warehouses (desirable)
- Strong understanding of IT Service Management (ITSM) processes like Incident, Problem, and Change Management (desirable)
- Familiarity with Performance Analytics, indicators, and interactive dashboards in ServiceNow (desirable)
Benefits
Comp & perks- Flexible work arrangements
- Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All support needed for the realization of business goals
- Stable employment with a great atmosphere and ethical corporate culture
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisMIS ReportingServiceNow Reporting ModulesJavaScriptPythonPowerShellREST APIsSOAP APIsPerformance AnalyticsIT Service Management (ITSM)
Soft Skills
Fluent English Communication
Certifications
Certified System Administrator (CSA)