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Consultant – Amazon Connect
YASH TechnologiesAmazon Connect Administrator managing contact center operations and ensuring system reliability at YASH Technologies. Collaborating on configuring and optimizing enterprise voice services.
About the role
Key responsibilities & impact- Provide end-to-end administration, configuration, and optimization support for Amazon Connect
- Manage contact flows, queues, and agent hierarchies
- Monitor system performance and troubleshoot issues
- Ensure scalability for business needs
Requirements
What you’ll need- 5+ Years of experience as an Amazon Connect Administrator
- Expertise in Amazon Connect configuration and management
- Proficient with enterprise voice infrastructure
- Strong troubleshooting and system monitoring skills
- Knowledge of Session Border Controllers (SBCs), SIP trunks, and DID services
Benefits
Comp & perks- Flexible work arrangements
- Stable employment with a great atmosphere and ethical corporate culture
- Continuous learning, unlearning, and relearning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Amazon Connect AdministrationAmazon Connect ConfigurationSystem MonitoringTroubleshootingEnterprise Voice InfrastructureSession Border ControllersSIP TrunksDID Services
Soft Skills
Problem-SolvingAnalytical Thinking