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Consultant – Amazon Connect
YASH TechnologiesAmazon Connect Administrator managing contact center operations and ensuring system reliability at YASH Technologies. Collaborating on configuring and optimizing enterprise voice services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
The ideal candidate must demonstrate strong technical expertise in Amazon Connect administration and management, along with the ability to effectively troubleshoot and optimize voice infrastructure to meet business needs.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Amazon Connect AdministrationAmazon Connect ConfigurationSystem MonitoringTroubleshootingEnterprise Voice InfrastructureSession Border ControllersSIP TrunksDID Services
Soft Skills
Problem-SolvingAnalytical Thinking
Industry Keywords
Contact FlowsQueuesAgent HierarchiesScalability
About the role
Key responsibilities & impact- Provide end-to-end administration, configuration, and optimization support for Amazon Connect
- Manage contact flows, queues, and agent hierarchies
- Monitor system performance and troubleshoot issues
- Ensure scalability for business needs
Requirements
What you’ll need- 5+ Years of experience as an Amazon Connect Administrator
- Expertise in Amazon Connect configuration and management
- Proficient with enterprise voice infrastructure
- Strong troubleshooting and system monitoring skills
- Knowledge of Session Border Controllers (SBCs), SIP trunks, and DID services
Benefits
Comp & perks- Flexible work arrangements
- Stable employment with a great atmosphere and ethical corporate culture
- Continuous learning, unlearning, and relearning opportunities